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Smart Commerce 2.0 – Innovating Retail, Empowering Growth

07/10/2025

10:00-16:50

Sergel Hub Stockholm

October 7th - Hybrid Event

Agenda

Theme

Intelligent Infrastructure: Powering the Next Generation of Commerce

10.00

Name
Title
Company

Opening Remarks: Strategic Leadership in the Era of Hyper-Change

  • Navigating strategic uncertainty: Tech, consumer demands, and market volatility
  • Balancing innovation, efficiency, and agility for sustained competitive advantage
  • Setting priorities that will shape winners and losers in Smart Commerce 2025 and beyond

10.20

Name
Title
Company

Keynote: The AI Commerce Shift

  • How AI is transforming product discovery, experience, and pricing
  • Navigating between automation and human touch
  • What the next generation of commerce intelligence looks like

10.40

Name
Title
Company

Panel: Composable & Agile Commerce Architecture

  • Headless, MACH, and flexible ecosystems: What works
  • Breaking silos across physical and digital channels
  • Scaling infrastructure while protecting innovation speed

11.10

Name
Title
Company

Fireside Chat: Automating the Customer Journey

  • Operationalizing AI in every layer of the value chain
  • Moving from rules to predictive and adaptive CX
  • Measuring success in automation: What really matters

11.30

Name
Title
Company

Keynote: Innovation Readiness – Are You Set Up to Scale?

  • Barriers to adoption of new tech across silos and teams
  • Future-fit operating models and decision culture
  • Building leadership consensus around smart transformation

12.00-12.40

Networking Lunch

Theme

Data Integrity and Customer Trust

13.00

Name
Title
Company

Keynote: The Value of Trust in a Data-Driven World

  • Rethinking customer relationships in the era of zero-party data
  • Strategic value of consent, transparency, and ethical use
  • Trust as a growth driver in personalized commerce

13.20

Name
Title
Company

Panel: First-Party Data & Identity Strategy

  • New loyalty playbooks driven by data ownership
  • Integrating CDPs and real-time analytics into CX
  • Turning compliance into competitive advantage

13.50

Name
Title
Company

Fireside Chat: Balancing Privacy with Performance

  • Challenges in personalization vs. regulation
  • The next phase of customer identity management
  • Rebuilding trust in fragmented commerce environments

14.10

Name
Title
Company

Key Note: The New Data Gameplan

  • How data strategy drives margins, not just marketing
  • Creating business models around data value
  • Tools and team structure for real-time commerce intelligence

14.30-15.00

Networking Break

Theme

Sustainable and Global Commerce Strategies

15.00

Name
Title
Company

Keynote: Designing Circular & Purpose-Driven Models

  • What sustainability means beyond brand messaging
  • How leading retailers embed circularity in operations
  • ESG meets margin: Making it work long-term

15.20

Name
Title
Company

Panel: Borderless & Localized – Building Global Commerce

  • Scaling without losing local authenticity
  • Adapting to fragmented regulations and cultures
  • Aligning tech, supply chain, and customer experience

15.50

Name
Title
Company

Fireside Chat: The Future of Payments & Cross-Border Transactions

  • Enabling seamless international commerce experiences
  • The evolution of BNPL, wallets, and open banking
  • Connecting local payment preferences to global growth

16.10

Name
Title
Company

Standalone Session: Global Readiness – What’s Coming in 2026

  • Regulatory shifts, supply chain resilience, digital sovereignty
  • New markets and emerging consumer expectations
  • How to prepare for the next global leap in smart commerce

16.30

Name
Title
Company

Closing Remarks: AI, ESG & the Race for Relevance

  • Global Strategy and Local Adaptation – A Winning Combination
  • Driving growth while meeting global ESG and regulatory demands.
  • Innovation for Global Success – Identifying and scaling innovations that resonate worldwide.

16.40

End of Day

17.30

Strategy Talk Logo

Innovating Retail, Empowering Growth

What

Smart Commerce Nordic 2025

Strategy Talk Afterwork

Strategy Talk Afterwork

Strategy Talk Afterwork

Agenda

When

October 7th 2025

October 7th 2025

October 14th 2025

October 15th 2025

Where

Stockholm

Stockholm - Sergel Hub

Oslo - Sommerro House

Copenhagen - Soho House

Event Details

CyberSec Nordic 2024

November 20th

Stockholm

CyberSec Nordic 2024

November 20th

Stockholm - Soho House

CyberSec Nordic 2024

November 26th

Oslo - Olivia Tjuvholmen

CyberSec Nordic 2024

November 27th

Copenhagen - Carlsberg Museum

Agenda

Contact Us

BUSINESS INSIGHT GROUP NORDIC AB
DISCLAIMER: We are currently not doing any projects in Finland.

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